Message templates

Appointment Scheduling · Advanced features

Customer notifications

Appointment completed: 

Message sent when a staff member changes the appointment status to Completed.

Appointment modified:

Message sent when an appointment is modified by a staff member from the back office.

Customer - Appointment canceled by the customer:

Message sent when a customer cancels their appointment.

Customer review:

Message sent at the end of an appointment to give the customer the opportunity to leave a review.

Appointment modified by the customer:

Message sent when a customer modifies their appointment themselves.

Payment request:

Message sent when a customer books a paid appointment that can be paid after the time slot is booked.

Earlier time slot available:

Message sent when an earlier date becomes available for a customer who has already booked an appointment.

Missed appointment:

Message sent when a staff member changes the appointment status to No-show.

Appointment acceptance:

Message sent when a customer books an appointment that is automatically approved.

Appointment confirmation:

Message sent when a customer's appointment has been approved by a staff member or a manager.

Appointment reminder:

Message sent to remind the customer of their appointment. This can be configured in Settings > Notifications (Reminders section).

Appointment cancellation:

Message sent when the customer's appointment is canceled, either by the customer or by the staff member.

Appointment rejection:

Message sent when an appointment that requires approval by a staff member or a manager is rejected.

Appointment request:

Message sent when the customer books an appointment that must be approved by a staff member or a manager.

Staff notifications

Appointment request from a customer:

Message sent when a customer books an appointment that must be approved by the staff member.

Appointment canceled in the back office:

Message sent when an appointment is canceled from the back office by a staff member or a manager.

Appointment modified in the back office:

Message sent when an appointment is modified from the back office by a staff member or a manager.

The customer cancels their appointment:

Message sent when an appointment is canceled by the customer.

The customer changes their appointment:

Message sent when an appointment is modified by a customer.

Staff invitation for calendar sync:

Message sent when an administrator enables calendar sync for a staff member. The staff member is then invited to sign in with the calendar to sync (Google/Microsoft/Office 365)

Staff appointment reminder:

Message sent to remind the staff member of an appointment.

Staff notification:

Message sent when a customer books an appointment that is automatically approved.

Today's appointments:

Message sent at a specific time (configured in Notifications > Activity) to remind the staff member of the day's appointments.

Manager notifications

Appointment rejection:

Message sent when an appointment that requires approval is rejected by a manager or the staff member.

Today's appointments for the manager:

Message sent to remind the manager of the staff members' appointments for the day.

Appointment canceled in the back office:

Message sent when an appointment is canceled from the back office by a manager or a staff member.

Appointment modified in the back office:

Message sent when an appointment is modified from the back office by a manager or a staff member.

Account notification:

Message sent when a new appointment is booked.

Appointment request from a customer:

Message sent when a customer books an appointment that must be approved by a manager.

Appointment modified:

Message sent when an appointment is modified by the customer.

The customer cancels their appointment:

Message sent when a customer cancels their appointment.

The customer changes their appointment:

Message sent when a customer modifies their appointment.